Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for cancelling an order is 30 days from the date of your purchase.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail office@severnsparks.co.uk

We will reimburse you no later than 30 days from the day on which we receive the refund request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement..

Conditions for returns:

In order to be eligible for a return, please make sure that:

• The order was placed in the last 30 days

• Your installation hasn't already taken place and is not due for installation within 24 hours

The following cannot be refunded:

• The supply of goods made to your specifications such as Andersen A3 or Simpson and Partners

• If your installation has already taken place or is due for installation within 24 hours

We reserve the right to refuse returns of any order that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning any goods to us. You should send the goods to the following address:

Severn Sparks LTD, 47 Orchard Way, Churchdown, Gloucester, GL3 2AP

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail office@severnsparks.co.uk